Sunday, 28 May 2017 Sydney
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Telstra's compliance with Structural Separation Undertaking improving::

Telstra’s compliance with its Structural Separation Undertaking (SSU) has continued to improve reports the Australian Competition and Consumer Commission in a report tabled in Parliament today.

The SSU implements structural separation through the migration of Telstra’s fixed line voice and broadband services to the national broadband network (NBN). It also requires Telstra to not use wholesale customer information or migration processes to favour its own retail business during the transition to the NBN.

“Overall, Telstra’s compliance with its SSU has continued to improve during 2015-16, with fewer breaches reported than in previous years,” ACCC Chairman Rod Sims said.

“While there remain a small number of compliance issues, these are largely attributable to errors made by Telstra staff in the course of their day-to-day work or in relation to Telstra’s NBN Migration Plan, system or data quality issues.”

“Where breaches have occurred, Telstra has responded to these in a positive manner and the ACCC considers the remedial steps taken are likely to ensure future compliance with the SSU.”

Telstra has also completed an IT systems remediation program to address ACCC concerns first raised in 2012. This significant program has upgraded Telstra’s legacy IT systems to minimise disclosure of sensitive information across Telstra’s different arms of business and ensures Telstra can deliver the outcomes required by the SSU.

“The ACCC is satisfied that Telstra’s SSU reporting can be relied on to identify any further information security issues,” Mr Sims said.

“The SSU continues to deliver better outcomes for wholesale customers and enhanced transparency of Telstra’s compliance.”

Notes to Editors

The ACCC accepted Telstra's SSU and migration plan in February 2012. The SSU implements structural separation through the migration of Telstra’s fixed line voice and broadband services to the NBN.

See also: Telstra's structural separation undertaking 2015-16